We take every care to ensure that your purchase reaches you in excellent condition and we hope that you will be delighted with your items. If however, you wish to return or replace a product, please carefully read the information below before doing so.
Faulty Products / Damaged Goods
In the unlikely event that an item sent to you is found to be faulty, please contact us to discuss the replacement options for your item. Do not post the item back without speaking to us. We will refund the cost of sending the item back to us*. Please make sure that you have clearly read any instructions that may have come with the product or may be displayed on our website, as products found not to be faulty when they come back to us will be sent back to you at your cost.
Incorrect Items Received
While we take every care to ensure that you are sent the correct items, mistakes can occasionally be made. If you find that you have received the wrong products we will happily replace them with the correct items at no charge to yourself.
If you would like to return your items you may do so within 7 days of receiving them. items returned must be in a new and unused condition. We will refund the cost of the items; however shipping charges are non-refundable.
If you would like to exchange your items for different products in our range you may do so within 7 days of receiving them. Items returned must be in a new and unused condition. Please detail which items you would like as replacements. We will charge your card for the cost of sending these replacements out to you as well as the extra balance that your updated order may incur.
- Goods must be returned within 7 days of receipt, in their original condition and packaging
- We recommend retaining your certificate of posting, as we cannot be held responsible for packages lost in transit to us
- Under no circumstances, may items be retuned to us if they have been used
*In the UK, items should be sent back via First Class Recorded Delivery. We will not accept extra charges for other courier services or guaranteed next day services. Overseas, items should only be sent back using your country’s national postal service. We recommend using an insured delivery method; however we will not accept extra charges for express courier or other overnight courier services.